We recommend WP Engine to host your WordPress website as it provides a fully managed WordPress hosting service. If you have any hosting related issues or questions contact their 24/7 customer support. If your site ever appears offline or goes down WP Engine support should be your first call.
- Access support online: https://my.wpengine.com/
- Directly from WordPress dashboard go to tab: WPEngine > User Portal
- By Phone: 1-877-973-6446
Once you have logged in, you can open a support ticket or live chat.
NVCAC Hosting Details
The new WordPress based website is currently hosted with Network Redux. No change to website hosting management was made during the launch of the new website.
If you experience hosting issues such as website downtime, malware or other restricted signs please contact Network Redux directly for support.
All NVCAC emails are currently hosted with Network Redux. No change to email management was made during the launch of the new website.
It is important to backup your website daily + before major updates. This gives you the option to restore your website from a previous backup if a change or edit causes harm to your website.
It is also a good idea to keep an archive of your website externally (a third-party service, on a computer, disk or usb). This can be done based on the frequency that you update or publish content online. This is not a website restore point but rather an extra layer of protection.
WP Engine Backups
If your site is hosted on WP Engine, they will keep an archive of daily backups (1 for the last 30 days). You can also create a Restore Point before major updates.
If your site is hosted on WP Engine, they will monitor and prevent malicious attacks from the outside with a firewall and malware scanning.
If you own a high traffic website or are having issues with spam and malicious attacks then we recommend you add extra security and monitoring to your website with Sucuri. Sucuri monitors your website for spam, hackers and malicious attacks. If you purchase an account (or if you receive an email warning from your existing account) then visit https://sucuri.net/ and login to remove the threat or talk to their support.
Users on your wordpress website are a huge security risk. It is important that every user has a complex password with a mix of upper/lower case letters and symbols. It is also a good habit to reset all user passwords each year.